Request Monitor

The Request Monitor is(screen thetitle operationsHotel screenRequests) whereshows pending guest requests landas large cards and is meant to stay open at reception or in realthe housekeeping office. It beeps when a new request arrives.

What is it for?

• Shows new requests without anyone refreshing the page; the screen updates itself every 8 seconds.
• Lets you close simple jobs with one button (Done).

When do you use it?

• To keep it open all day on the reception computer or a tablet.
• To follow requests in small hotels that don't use the staff app.

Step by step

1. Open the monitor. In the left menu press Hotel → Request Monitor (or the monitor link in the Request Management subtitle).

   

2. Leave the screen open. Each pending request is a card: room, request label (blue Housekeeping for cleaning, orange request name for others), preferred time for cleaning (for example As soon as possible), the guest's note and when it was opened. Click the screen once; browsers do not allow sound before the first click.
3. Close when done. Press Done on the right of the card; the card disappears.

   

Every field and button on the screen

Item	What it does
Subtitle: Leave this screen open at reception; it beeps on a new request.	-
Management	Opens Request Management.
Hotel Settings	Opens the Guest Portal settings.
Card	Only Pending requests, oldest first; at most 100 cards.
Done	Marks the request completed.
No waiting requests	Shown with a green tick when nothing is pending.
This request can only be closed with at least ... Aphoto(s). Photos cannot be uploaded from this screen; close it from the Hotel Management page or the staff app.	If this type requires a closing photo, Done shows this warning. Close the request with a photo on Request Management or in Useroam Go.

On first open a short tour shows two bubbles: Request monitor (Guest requests land here instantly and it beeps on a new one. Leave the screen open at reception.) and Hotel settings (Manage information, request types and room QR codes here.).

Monitor versus Request Management

• The monitor does not show requests that were taken (In Progress); only pending ones.
• Done only closes the request: it does not set the room to clean and does not send the guest a "your request is completed" notification. For those, close the request on Request Management.
• Assigning, nudging and messaging are only on Request Management.

Frequently asked questions

There is no sound.
Click the screen once after opening it and check the computer's volume. The sound only plays when a new request arrives. Leave this screen open at reception.

HowA dorequest I opensee this screen? From the left menu, go to Bumerang → BUSINESS → Request Monitor.

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How the screen works

The monitor is a stripped-down version of Request Management: no filters, no reports — just incoming requests and one-tap closing. The point is that during a busy moment staff can glance at the screen and act within seconds.

Two quick links sit at the top: Management (goes to theon Request Management screen)is andnot Hotelhere.
It Settingsmay (goeshave tobeen taken or closed; the Hotelmonitor Guestshows Portalonly settings).pending requests.

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Related

What a request card showspages

Each request is listed as a card:

• Room number — for example Room 312.
• Request typeManagement —· forUseroam exampleGo: Room Service, Extra Request, Technical Fault.
• Description — the detail the guest wrote (for example "2x Club Sandwich, 1 Cola, 1 Water", "1 pillow + 1 blanket", "TV won't turn on").
• Date and time — when the request arrived.
• Done button — closes the request as completed.Requests

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Mobile use: for housekeeping and the technical team, use the Open application link under Hotel Guest Portal → Staff Application; requests can be followed and closed from a phone.

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Related pages: Hotel Solution → Request Management, Room Board, SLA Rules.