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All Connections

Recent Connection Requests shows a chronological record of login attempts on your network. It

What is it for?

All Connections (the full version of the "Last 5 connections" cardheading on the Dashboard,screen is Last Connection Requests) lists sign-in attempts to your Wi-Fi from newest to oldest: who tried, when, whether the sign-in was accepted or rejected, and the first place to look when a guest sayshow they cannot connect.

How do I open this screen? Click the All connections link on the Dashboard.

Recent Connection Requests screen

Table columns

  • USERNAME: the user who attempted to logsigned in (usually their phone number).
  • CONNECTION DATE: the date and time of the attempt, to the minute.
  • STATUS: the outcome of the attempt — for example Logged in. Failed attempts appear here too, which lets you tell a password problem from a device problem.
  • TYPE: the channel the login came through (SMS, WhatsApp,hotel, local user and so on).

    When do I use it?

    • A guest says "I cannot sign in" and you want to see whether their attempt reached the system and whether it was rejected.
    • To look at sign-in activity during the day.

    Below

    Step theby table you find the total record count ("Total: 40 / 1 - 10") and the page numbers.

    Using it for troubleshootingstep

    1. This screen is not in the left menu. On the Dashboard, press All Connections under the Last 5 Connections card.

      All Connections button on the Dashboard

    2. The list opens. To find a guest, type part of their number in the Search... box at the top right. In the Status column a green Logged In is a successful attempt, a red Login Rejected a rejected one. Hover over the icon in the Type column to see the sign-in method.

      Last Connection Requests list

    Every field and button on the screen

    Field / ButtonWhat it does
    UsernameThe guest who tried to sign in (masked).
    Connection DateDate and time of the attempt.
    StatusLogged In or Login Rejected.
    TypeAn icon; hovering shows SMS User, Hotel User, T.C. Identity User, Local User, Bulk User or Unknown.
    Search..., number box, TotalSearch, rows per page and total attempts; page numbers at the bottom.

    Frequently asked questions

    The guest's attempt shows "Login Rejected".
    They may have typed a wrong password or code, be blocked or be waiting for approval. Check Blocked Users and Pending Approval.

    The guest's attempt is not on the list at all.
    The attempt did not reach the system: the guest may not have finished the login screen or there may be a connection problem with the device. Contact support with the guest's numberapproximate intosign-in thetime.

    Search
    • Active Guests
    • If no record appears at all: the request never reached Useroam — check the firewall/RADIUS sideDashboard (SettingsHome → Device Settings and the Installation Guides).Screen)
    • If a record exists but the status is failed: it is a password/code problem — send the guest a new code, or check whether they are on the Guests → Blocked Users list.
    • If the record says Logged in but the guest still has no internet: check the order of your firewall rules.

      • Navigating the list

      The Search box filters instantly across all columns; the 10 / 25 / 50 / 100 / All selector sets records per page.

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