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Pending Approval

Pending Approval shows guests who registered through the portal but whose access has not been granted yet. In deployments that require approval, the guest cannot reach the internet until you approve them.

How do I open this screen? From the left menu, go to Guests → Pending Approval.

Pending Approval screen

Check this list regularly: if a pending record is missed, the guest cannot get online and usually has no idea why. We recommend enabling User approval email notification under Settings → Notifications so you are emailed on every new registration.

Table columns

  • USERNAME: the identity of the guest awaiting approval.
  • FIRST NAME / LAST NAME: the guest's name.
  • REGISTRATION DATE: the date and time the record was created — this is how you see how long they have been waiting.
  • TYPE: the channel the registration came through (SMS, WhatsApp, hotel portal and so on).
  • LOCATION: the device/location where the registration was made.

If nothing is pending, the table reads "No Record" — which means the approval queue is clear.

Navigating the list

Use the Search box to find a record by name or number, and the 10 / 25 / 50 / 100 / All selector to change how many records appear per page.

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