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SMS / WhatsApp Users

What is it for?

The SMS/WhatsAppWhatsapp list shows everythe guestguests who registeredsigned up to your Wi-Fi with atheir phone number through(SMS theor captiveWhatsApp portal.verification). ItFrom ishere theyou maincan listapprove, ofblock youror guestdelete database;a campaignguest, targetingor change their details, group and data-protection requests both run through it.password.

How

When do I openuse thisit?

screen?
    From
  • You want to see whether a guest is registered and when they signed up.
  • You want to stop (block) a guest's logins or allow them again.
  • You want to move a guest to a longer-lasting group or delete their record.

Before you start

  • The list shows the leftguests menu,of gothe toselected Guestsdevice.
    • →
  • Numbers, SMS/WhatsApp.

    first
names

SMS/WhatsApp users screen

and
Datalast masking:names phoneare numbersmasked under the Turkish data protection law, KVKK (example: 5306****15), and names (Yu*** Ar***). If you are allowed to see full values, open them with the eye icon; every reveal is written to the Audit Log.
  • Employees on the Excluded Users list are not shown here.

    • Step by step

    1. In the left menu open maskedGuests and click SMS/Whatsapp.

      SMS/Whatsapp in the Guests menu

    2. To find a guest, type in the list. This is a data-protection measure that keeps personal data from being exposed unnecessarily on the panel screen.

    Table columns

    • USERNAME: the guest's identity in the system (masked phone number)Search..
    • FIRST NAME / LAST NAME: populated (masked) if the name field is enabled on the portal.
    • PHONE: the guest's number.
    • E-MAIL: populated if the email field is enabled on the portal.
    • REGISTRATION DATE: when the guest first registered.
    • STATUS: the account's state (Active / inactive). Blocked guests are listed on the Blocked Users page.
    • LOCATION: the device/location where the guest registered — in multi-site businesses this shows which branch.
    • REGISTRATION TYPE: the channel the registration came through (SMS or WhatsApp).

    Navigating the list

    The Search box at the top filtersright. instantlyThe acrossnewest allsign-up columns;is at the top. The Status column shows whether the guest can sign in; the 10Registration Type column shows whether they signed up by SMS (phone icon) or WhatsApp (WhatsApp icon).

    SMS/Whatsapp guest list, search, Status and Registration Type

  • Use the buttons at the end of the row. Hover over a button to see its name: yellow Disable User (green Enable User if blocked), red Delete User, blue Edit User. If the guest is waiting for approval, a green Confirm button appears first.

    Row buttons: disable, delete, edit

  • When you press Edit, the User Information tab opens. Change the guest's details and press Save.

    User Information tab and Save

  • To change the guest's group or password, go to the Group and Password tab, pick the new group in Group, type a new Password if needed and press Save.

    Group and Password tab

    • Every field and button on the screen

    Field / 25ButtonWhat it does
    Search...Searches the list.
    Number box at the top leftRows per page: 10, 25, 50, 100, All.
    UsernameThe guest's login name, i.e. the phone number (masked).
    First Name, Last Name, PhoneDetails given at sign-up (masked).
    E-MailIf the guest gave an e-mail at sign-up.
    Registration DateDay of the first sign-up (day-month-year).
    StatusActive (can sign in), Passive (blocked) or Waiting for Approval.
    LocationThe device where the sign-up happened.
    Registration TypePhone icon means SMS, WhatsApp icon means WhatsApp.
    ConfirmApproves a guest waiting for approval; a login code is sent to the guest. See Pending Approval.
    Disable User / 50Enable UserBlocks / 100allows the guest's sign-in. A blocked guest appears on Blocked Users.
    Delete UserDeletes the guest's record and login without asking. If the guest wants to connect again, they sign up again.
    Edit UserOpens the edit screen.
    User Information tabThe guest's sign-up details. Some boxes have no label (internal system fields); do not change them.
    Group and Password tabGroup (time and speed rules) and a new Password.
    SaveSaves the changes; "Successful - Successfully updated" appears at the top.
    Toplam: … / All selector sets records per page. The total ("Total: 140 / 1… - 10")…Total guests and the pagerange numbersshown sit(label belowstill Turkish: "Toplam" = Total). No Record if empty, Processing... while loading.

    Frequently asked questions

    The guest is on the table.list but cannot sign in.
    Check the Status column. If it is Passive the guest is blocked; press Enable User. If it is Waiting for Approval, approve them.

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