Useroam Help Center
Panel user guide and firewall installation guides in English.
Getting Started
Signing in, device selection and account information
Bumerang Guide
Campaigns, surveys, menus, events, ads, autopilot and guest analytics
Hotel Solution
Guest portal, request management, room board, speed packages and lost & found
Retail Solution
Store & QR registration, coupons/wheel, till validation, segments and automation
Restaurant Solution
Restaurant management (requests, daily tasks, points, SLA) and the QR menu (editor, studio, operations screen, report)
Useroam Go Staff App
The mobile app for hotel, restaurant, event and store staff — install, accounts and screens
Guests
Active guests, user lists, groups, coupons and creating users
Captive Portal
Portal settings, SMS/WhatsApp portal settings and portal language settings
Analytics and Reports
Visit analytics, 5651 logs, audit logs and reports
Settings
Notifications, device, administrators, SMS/WhatsApp and license settings
MikroTik Management
Running MikroTik devices from the panel — setup wizard, guest network, speed limits and advanced device settings
Staff Wi-Fi
Certificate-based staff Wi-Fi — setup guides for iPhone, Android and Windows
Staff Wi-Fi Administration
Running Staff Wi-Fi from the panel — settings, connector, setup link and certificate management
Installation Guides
Step-by-step firewall & gateway integration guides for Useroam Cloud Hotspot and 5651 logging.