Useroam Help Center
Panel user guide and firewall installation guides in English.
Getting Started
First sign-in, two-factor authentication, agreement, device selection, panel layout and account settings
Settings
New device, Sophos Firewall API, device settings, administrators, SMS/WhatsApp, license and module permissions
Captive Portal
The Wi-Fi login screen guests see: design, SMS/WhatsApp login, languages and privacy texts
Guests
Active guests, user lists, blocking, groups, coupons and excluded users
Analytics and Reports
Visit analytics, 5651 logs, audit log, reports, device reports and hotspot QR
Bumerang Guide
Campaigns, surveys, ads, events, Treasure Hunt, autopilot, guest analytics and reports
Restaurant Solution
Setup wizard, requests, operations (tasks and points), automation and the QR menu
Hotel Solution
Day-one setup, guest portal, requests, room board, speed packages, bookings, PMS and reports
Retail Solution
Store QR sign-up, coupons and wheel, till validation, segments, automation and store staff
Useroam Go Staff App
The staff mobile app: install, screens and role guides
MikroTik Management
Setup wizard, guest network, speed limits, VPN and advanced device settings
Staff Wi-Fi Administration
Settings, Useroam Connector, inviting staff and certificate management
Installation Guides
Connecting Sophos, Fortigate, Palo Alto, MikroTik and Ruijie devices to Useroam
Staff Wi-Fi
Connecting employees to the company network with a certificate: iPhone, Android and Windows