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Useroam Go Staff App

The staff mobile app: install, screens and role guides

What is Useroam Go?

Useroam Go is the mobile app for the staff on the floor at businesses using Useroam. Hotel, resta...

Staff Accounts and Departments

Useroam Go accounts are created in the panel. This page covers adding staff, setting up departmen...

App Screens by Department

Useroam Go does not show everyone the same screen. The tabs a staff member sees depend on three t...

Role Guide: Restaurant Staff

This page is for restaurant staff doing cleaning, technical or kitchen work. It walks through you...

Role Guide: Restaurant Manager

This page is for the person running the restaurant team: handing out jobs, following up late work...

Role Guide: Hotel Staff (Housekeeping and Technical)

This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step ...

Role Guide: Hotel Manager

This page is for the person running the hotel housekeeping or technical team. 1. What this role ...

Role Guide: Floor and Event Staff

This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR ...

Requests

Requests is the tab the app opens on. Staff see the requests assigned to them and those waiting i...

Rooms

This tab shows the live state of rooms and areas (lobby, pool, kitchen, bar and so on). It is cal...

Tasks

The Tasks tab shows recurring jobs done during the day: opening checks, toilet rounds, fridge tem...

Orders

The Orders tab is the working screen for the restaurant floor. Orders guests place from the table...

Calls

The Calls tab collects the calls guests make from the table QR: calling a waiter and asking for t...

Floor

The Floor tab shows the recognised guests currently inside the venue. Guests who have joined the ...

Event

The Event tab is for scanning event guests' QR codes. At each service point (coffee, food, cloakr...

Summary

The Summary tab is the day's operational scorecard — where you stand mid-shift, and what got done...

Profile

The Profile tab holds your account, language and notification settings and the sign-out button. S...

Manager Tools and Tasks

This page is for people using the app with the manager role. Managers see everything; staff only ...

Messages and Errors

This page lists in one place the short notices and warnings that appear at the bottom of the User...