Useroam Go Staff App
The staff mobile app: install, screens and role guides
What is Useroam Go?
Useroam Go is the mobile app for the staff on the floor at businesses using Useroam. Hotel, resta...
Staff Accounts and Departments
Useroam Go accounts are created in the panel. This page covers adding staff, setting up departmen...
App Screens by Department
Useroam Go does not show everyone the same screen. The tabs a staff member sees depend on three t...
Role Guide: Restaurant Staff
This page is for restaurant staff doing cleaning, technical or kitchen work. It walks through you...
Role Guide: Restaurant Manager
This page is for the person running the restaurant team: handing out jobs, following up late work...
Role Guide: Hotel Staff (Housekeeping and Technical)
This page is for hotel housekeeping and technical staff. It covers room cleaning and faults step ...
Role Guide: Hotel Manager
This page is for the person running the hotel housekeeping or technical team. 1. What this role ...
Role Guide: Floor and Event Staff
This page is for waiters, floor staff and event entrance staff: orders, table calls and event QR ...
Requests
Requests is the tab the app opens on. Staff see the requests assigned to them and those waiting i...
Rooms
This tab shows the live state of rooms and areas (lobby, pool, kitchen, bar and so on). It is cal...
Tasks
The Tasks tab shows recurring jobs done during the day: opening checks, toilet rounds, fridge tem...
Orders
The Orders tab is the working screen for the restaurant floor. Orders guests place from the table...
Calls
The Calls tab collects the calls guests make from the table QR: calling a waiter and asking for t...
Floor
The Floor tab shows the recognised guests currently inside the venue. Guests who have joined the ...
Event
The Event tab is for scanning event guests' QR codes. At each service point (coffee, food, cloakr...
Summary
The Summary tab is the day's operational scorecard — where you stand mid-shift, and what got done...
Profile
The Profile tab holds your account, language and notification settings and the sign-out button. S...
Manager Tools and Tasks
This page is for people using the app with the manager role. Managers see everything; staff only ...
Messages and Errors
This page lists in one place the short notices and warnings that appear at the bottom of the User...