Guest Portal

TheGuest Portal (screen title Hotel Guest Portal) is where you configureset up the single-QRbasics digitalof your hotel's guest pagepage: youhotel offername, tophone stayingnumbers, guests:languages, housekeepingcover and room-servicelogo, requests,late check-out and early check-in fee, the request types guests can pick, hotel information, events and room QR codes. Guests open the menupage from the QR code in the room; with one QR they ask for cleaning, send requests and see information and the menu.

Which screen does what?

The hotel guest page is managed from three screens. So you don't look for the same setting in two places:

Screen	What you do there
Guest Portal (this page)	Content and rules: profile, fees, languages, request types, hotel information, events, room QR codes, whether the page is published.
Portal Design	The layout: which cards (blocks) appear and in what order, extra pages. The colour and font settings on its Design tab are shared with Studio.
Studio	Appearance on a live preview: style, accent colour, font, background, cover photo; editing request types and hotel information in place.

The page guests see: The hotel portal your guests see.

When do you use it?

• When you first set up the hotel module (the wizard's first step creates this profile).
• When a phone number, fee or language changes.
• To add a request type or a piece of hotel information.
• To prepare QR labels to print for the rooms.

Before you start

• The hotel module must be on (Module Permissions, Venue Modules card).
• Without a profile, the screen shows a Create your hotel portal card: With the QR code in the room your guests can request housekeeping, send requests and see hotel information and your menu. Type the Hotel name, choose the business type (Hotel / Accommodation or Restaurant / Cafe) and press Create; it says Your hotel portal has been created; customise it below. Creation adds sample information (pool and breakfast hours) and sample request types (towel, pillow, blanket, water); you can change them all runlater. fromEasier it.
  route:

  the

  Venue Setup Wizard.

Step by step

1. HowOpen dothe I open this screen?screen. FromIn the left menu,menu go topress BumerangHotel → BUSINESS → Hotel Guest Portal.
   Below the title it says One QR for your in-house guests: housekeeping, requests, information, menu.

   

The

2. Get to know the top bar holds five quick links:buttons. Guest page (opens the page asguests thesee guestin seesa it),new tab. Management, opens Request Management and Requests opens the Request Monitor (withthe red number is the pending count beside it),count). Room QR opens the QR label window. Portal Design and Studio. go to those screens.

   

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   1. Hotel Profile

   • Hotel name: appearsFill in the headinghotel profile. In the Hotel Profile card fill in Hotel name, Reception phone, WhatsApp (opt.), Languages, Cover photo (pool/lobby), Logo, Late checkout fee ₺ and Early check-in fee ₺. Keep Guest page is published on. Press Save; it says Saved.

     

   • Edit the request types. Type a new need in the Request Types card (for example Iron) and press Add; it says Request type added. The bin removes a type.

     

   • Add hotel information. In the Hotel Information card pick an icon (Pool, Spa, Breakfast / Cafe, Wi-Fi, Hours, Parking, Laundry, Activity, General), type a Title (for example Pool) and a Value (for example 08:00-20:00) and press the plus; it says Information added.

     

   • Add an event (optional). In the Events card enter date, time, Title and Description (opt.) and press the plus; it says Event added. Today's and upcoming events appear in the Events section of the guest page.

     

   • ReceptionPrint phone:room QR labels. Press Room QR at the numbertop. Type the first and last room in Room range: (for example 101 and 110), press Create, then Print. At most 200 labels are made in one go.

     

   • Share the staff app and the page address. Staff scan the QR in the Staff App card on the right; Open the app opens it. You can put the address in the Guest Page card (for example https://menu.useroam.com/o/...) on room key cards, the TV screen or WhatsApp messages.

     

     

Every field and button on the screen

Hotel Profile

Logo: your hotel logo.

Field	What it does	Example
Hotel name	Title of the guest canpage. callCannot inbe oneempty tap.(Hotel name is required.).	Sea Hotel
Reception phone	The number called from the Reception card on the guest page.	+90 242 000 00 00
WhatsApp (optional):opt.)	If your WhatsApp line, if you have one, sofilled, guests can message youreception instead.on WhatsApp.	905320000000
Languages:Languages	Languages the languages the guest page is offered inin: —TR TR,(always on), EN, AR, RU, DE, FA.FA. TickGuests pick the ones that match your guest profile. Cover photo (pool/lobby): the large imagelanguage at the top of the page.	TR, EN, RU, DE
Cover photo (pool/lobby), Logo	JPG, PNG or WEBP. If left empty, an elegant default is used.	-
Late checkout fee ₺ /, Early check-in fee ₺: (empty = off)	If filled, the priceLate ofCheck-out these/ services.Early LeavingCheck-in acard fieldappears empty disables the service and hides it fromon the guest page.page with its price. The guest requests it, you approve it underin Request Management, andManagement; the approved amount is writtenadded intoto the end-of-day summary and the report.	e.g. 750 / e.g. 500
VenueBusiness type:type	Hotel / Accommodation or Restaurant / CaféCafe. IfWith Restaurant is selected, the board works with points such as restrooms, stationsstoves and tables instead of rooms, and the checkout step is hidden. Do not change it for a hotel.	Hotel / Accommodation
Guest page live:is published	When publishes or takes down the page. 2. Request Types The list of needsoff, the guest page does not open.	on
Save	Saves the profile.	-

Other cards

own: a

Card	What it does
Request Types	The needs a guest can choosepick on theirthe "Requests"'Requests' screen. The built-inbox typesshows are:the Roomexample Service,e.g. HousekeepingIron; /type Cleaning, Extra Request (towel, pillow), Technical Fault, Late Checkout, Early Check-in, Spa & Massage Appointment, Transfer Request. Useand Add, tothe definebin yourdeletes.
name (for example Iron) and an icon (Pool, Spa, Breakfast, Café, Wi-Fi, Clock, Parking, Laundry, Activity, General). 3. Hotel Information	The opening-hours and information cardsdetails shown on the guest page. EachIcon, row is a Title (fore.g. examplePool), PoolValue (e.g. 08:00-20:00)) and aplus.
ValueEvents	The (for example 08:00-20:00). Putting your most-asked details here — breakfast times, pool hours, Wi-Fi information — takes load off reception. 4. Events Fills the "Events"'Events' section ofon the guest page.page: For each entry you set a date, a time (for example 21:00), a titletoday and anthe optionalupcoming programme.
description. 5. Staff Application The Open applicationApp button opens the screen where	Your staff cantake follow and closeover requests from their phone.phones, Housekeepingupdate room statuses and message guests. They just scan the QR code and choose "Add to Home Screen" and it opens like an app. Access is shaped by Module Permissions. Details: Useroam Go.
Guest Page	Link this address on room cards and QR codes. The button next to it opens the page.
Room QR Codes window	Room range:, Create, Print. Each label reads Room 101 underneath. Every QR opens the guest page; the room number is taken with the guest confirmation when a request is made. So all labels point to the same address; the guest enters the room number when making a request.

The first time you open the screen a short tour shows these bubbles: Hotel profile (Name, contact, languages and cover photo: the identity of your guest page.), Request types (The list of needs a guest can pick. Adjust it for your hotel.), Hotel information (Pool, spa and breakfast hours: the guest sees them at a glance.), Room QR (Give a room range and get print-ready QR labels.) and Request monitor (Guest requests land here; keep it open on the reception screen.).

Frequently asked questions

The guest page does not open.
Check that Guest page is published and the technicalhotel teammodule usein thisModule screen.

Permissions

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The youlate placecheck-out incard doesn't show for guests.
If Late checkout fee is empty the rooms,card inis bulk:

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Enter
• Rooman range: enter the firstamount and lastsave.
  room

  Should numberI (for example 101–120).

• Generate: createsprint a separate QR for everyeach room?
  The labels point to the same address; the room number only appears on the label. Using a single QR in the range.lobby Eachis QRalso takesfine.

  Where do I change the guestorder toof the pagecards?
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  • Print:Portal sendsDesign the· codesStudio to· theThe printer.hotel portal your guests see

  Tip: if you also want scanning the QR to connect the guest to Wi-Fi, enable Embed Wi-Fi in QR codes on the Captive Portal → Portal Settings page.

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  Related pages: Hotel Solution → Request Management, Request Monitor, Room Board, Hotel Studio.