Settings and Status

What is it for?

The two cards at the top left of the Staff WiFi screen show whether the feature is madeon ofand fourwhether cards:the setup will work. On the Settings, card you turn the feature on and type the staff network name; on the Status, Setupcard linkyou see the state of Useroam Connector and of the issued certificates.

When do you use it?

• When you turn on Staff andWiFi certificate status. This page coversfor the first two.
  time.

When

Whereyou ischange thisthe screen?name of the staff network.

As the first place to look when staff say "I cannot finish the setup".

When you want to pause new setups for a while.

Before you start

• You must be signed in with an administrator account.
• Pick the right device in the top menu. Settings are per device.

Step by step

1. Open Staff WiFi in the left menu. Settings

   

are per device — you are always editing whichever device is selected in
2. On the top menu.

   

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   1. The Settings card

   turn
   • on Staff WiFi is on. —In whileStaff network name (SSID) type the name of the wireless network staff devices will join, exactly as it is written on the device (example: Useroam Staff). Press Save.

     

   • Check for the green Settings saved. message at the top of the screen.

     

   • Look at the Status card. If you work with Active Directory, the Useroam Connector row should say Online. If you work with local users, Not installed is normal.

     

   • Check that no yellow warning is left at the top of the Setup link card. If there is one, fix it using the table below.

     

Every field and button on the screen

to 64 characters, and it cannot be left empty.

Press

get Settings saved.

The network name you enter is written verbatim into the configuration profile installed on iPhone and iPad. If you change it later, those profiles keep looking for the old name and staff on iPhone have to run the setup again. On Android and Windows the certificate is installed independently of the network profile, so those staff simply pick the new network by hand and connect with the same certificate.

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2. The Status card

It shows three rows:

fordetails.

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Field / Button	What it does	Example
Staff WiFi is on	While on, staff can use the setup link. The note below it: "While it is off, the setup page is closed to staff." If you leaveTurning it off youdoes willnot seedisconnect adevices warningthat onare thealready setupset linkup; card.it only stops new setups.	On
Staff network name (SSID)	The —network thestaff devices join. Up to 64 characters, cannot be empty. When empty it shows a grey "Staff". The note below it: "The name of the wireless network staff devices will join. It must be separate from the guest network.network."	Useroam UpStaff
Save	Saves andboth youfields.
Useroam Connector	One —of three states: green Online (reached the panel in the last 5 minutes), yellow Offline or(set up, but did not reach the panel in the last 5 minutes), grey Not installed (never set up for this device).	Online
Last seen — when	When the connectorConnector last reached the panel. Shown onlyHidden if therethe isConnector ahas record.never connected.	2026-09-26 11:42:08
Active certificates	The —number how manyof certificates on this device havethat are not beenrevoked. revoked.Expired but Belownot revoked certificates are also counted.	4
Note under the card	"During sitssetup the staff password is verified through Useroam Connector. While the connector is offline staff cannot finish setup." This applies to Active Directory users; local users can set up without the Connector.
Download the Connector app (Windows)	Downloads button.the Connector installer. The note below it: "Install it on a Windows machine inside the company network." See Useroam Connector.

3. Two warningsWarnings and what they meanerrors

no

Message	What it means	What to do
“Settings saved. (green)	Saved.	Nothing.
Staff WiFi is off. The setup link will not work until you turn it on.” — the(yellow)	The switch on the Settings card is off. Staff can openopening the link butsee cannot"Bu completekurum setup.için personel WiFi kurulumu kapalı. (S-09)" (setup is closed for this organisation).	Turn on “Staff WiFi is on and press Save.
The network name is empty. Staff will not know which network to join.” —(yellow)	No nonetwork SSIDname has been entered.	Type Eventhe ifnetwork name and save.
Enter the network name. (red)	You tried to save with an empty network name.	Type the network name.
No device selected. Pick a certificatedevice from the top menu.	No device is issued,selected in your session.	Pick a device in the devicetop hasmenu.

Frequently asked questions

I changed the network toname join.and

iPhone

Bothusers appearcannot aboveconnect.
The profile installed on iPhone and iPad carries the network name; it keeps looking for the old name. iPhone users must run the setup linkagain. card,Android becauseand bothWindows makeusers thatpick linkthe useless.new network in the list and connect with the same certificate.

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Where

4.do TheI verificationchange the validation server name

A staff device verifies the server's identity when it connects. This valuename?
It is not managed fromin the panel;panel. theThe setup portalpage shows it to the staff memberitself on screen, and(panel.useroam.com); on Android and Windows it goes into the Domain field.

Do

If notI look for it onturn the Settingsswitch card.off, do employees drop off the network?
No. Only new setups stop. To cut someone off, revoke their certificate: Certificates and Staff.

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Related pages:pages

• Staff Wi-Fi Administration
→
• Useroam Connector;
• Inviting staff.
  Staff