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This guide walks you through the complete integration between a Ruijie / Reyee gateway and Useroam Cloud — captive portal authentication (WiFiDog external portal) and legal 5651 syslog forwarding. Before you start: you need administrator access to the Ruijie ...

Useroam uses the Sophos Firewall API to create and remove hotspot user sessions automatically. This page shows how to create the API user and grant the API permission on the Sophos side. When do I need this? Complete these steps after the Sophos Integration G...

This guide covers the full integration between a FortiGate firewall and Useroam Cloud: RADIUS authentication, the captive portal replacement messages, the firewall policies, and 5651 syslog forwarding. Before you start: you need administrator access to the Fo...

This guide covers the full integration between a Sophos Firewall and Useroam Cloud: RADIUS authentication, web authentication, the captive portal template, the firewall rules, and 5651 syslog forwarding. Before you start: you need administrator access to the ...

This guide covers the full integration between a Palo Alto firewall and Useroam Cloud: zone and interface configuration, RADIUS authentication, certificates, the Authentication Portal, DNS, log forwarding, and the firewall rules. Before you start: you need ad...

The Captive Portal is the login screen your guests see before they connect to Wi-Fi. On this page you manage its appearance, which details are required to log in, the legal texts, and the advertisement slots. How do I open this screen? From the left menu, go ...

Portal Language Settings show which languages the welcome screen is offered in. When a guest switches language on the portal, they choose from the languages defined in this list. How do I open this screen? From the left menu, go to Captive Portal → Portal Lan...

Notification Settings determine which events the system notifies you about by SMS or email. Because a silent failure in the 5651 log-signing process creates legal exposure, we recommend keeping the signing and log-flow notifications switched on. How do I open...

Device Settings manage the record of the firewall / gateway that Useroam talks to. The RADIUS secret, 5651 logging, the firewall API connection and the captive portal HTML template that must be uploaded to the device all live on this page. It is the panel-side...

The Administrators page lists and manages the user accounts that can sign in to the panel. In hotels, this is also where you create separate accounts for reception, housekeeping or technical services. How do I open this screen? From the left menu, go to Setti...

Administrator Profiles are the permission groups that determine which screens a panel account can see and which actions it can perform. You create a profile once and assign it to several administrators, so permissions are managed in one place rather than accou...

SMS Settings define how the verification/password messages sent to guests are generated and which service delivers them. If you enabled the module on the SMS Portal Settings page, this page must also be filled in correctly before a guest can receive a code. H...

WhatsApp Settings define the format of the password generated for the "Log in with WhatsApp" flow, the group the guest is added to, and the message text that is sent. If you enabled the module on the WhatsApp Portal page, this page must be configured as well. ...

License Information is a read-only screen showing your account's license status and the contact details of the dealer serving you. The values here cannot be edited; license renewals and scope changes go through your dealer. How do I open this screen? From the...

Traffic & Visit Analytics shows how your guest traffic moves over time: which days and hours are busy, how many unique visitors arrive, and how many of them return. It is the page you use for staff planning and for choosing when to send campaigns. How do I op...

The 5651 Logs page lists and lets you download your time-stamped and signed internet access records, kept under Turkish Law No. 5651. These are the files you hand over in the event of an audit or a judicial request. How do I open this screen? From the left me...

The Audit Log shows who did what, and when in the panel. Use it to trace the source of a settings change, review coupon usage, or investigate a suspected unauthorised access. How do I open this screen? From the left menu, go to Analytics and Reports → Audit L...

SMS/WhatsApp Reports give you the list of guests who registered through the captive portal by SMS or WhatsApp. Use it to see who registered when, to locate a record when a data-protection request arrives, and to export your guest list. How do I open this scre...

The Local User Report lists the local users you create manually in the panel — not the guests who register through the portal. Accounts opened for staff, employees and long-stay guests appear in this report. How do I open this screen? From the left menu, go t...

Active Guests shows the devices currently connected to your network: who has been online how long, which IP they were given, and how much data they have used — all in one table. How do I open this screen? From the left menu, go to Guests → Active Guests. Im...