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This guide walks you through the complete integration between a Ruijie / Reyee gateway and Useroam Cloud — captive portal authentication (WiFiDog external portal) and legal 5651 syslog forwarding. Before you start: you need administrator access to the Ruijie ...

Current guide: the up-to-date step-by-step guide is on the Sophos Firewall API Setup page. This page only summarises the three basic steps on the Sophos side. Useroam uses the Sophos Firewall API to create and remove hotspot user sessions automatically. This p...

This guide covers the full integration between a FortiGate firewall and Useroam Cloud: RADIUS authentication, the captive portal replacement messages, the firewall policies, and 5651 syslog forwarding. Before you start: you need administrator access to the Fo...

This guide covers the full integration between a Sophos Firewall and Useroam Cloud: RADIUS authentication, web authentication, the captive portal template, the firewall rules, and 5651 syslog forwarding. Before you start: you need administrator access to the ...

This guide covers the full integration between a Palo Alto firewall and Useroam Cloud: zone and interface configuration, RADIUS authentication, certificates, the Authentication Portal, DNS, log forwarding, and the firewall rules. Before you start: you need ad...

Türkçe  ·  English Where do I start? Quick Start Your first sign-in: what to do in the first 10 minutes What do I want to do? Find your task in the list and go to the right page Venue Setup Wizard Set up your restaurant or hotel step by step Adding a ...

The Event tab is for scanning event guests' QR codes. At each service point (coffee, food, cloakroom and so on) the guest shows the QR code on their phone; you scan it and their allowance is used. Who sees it? When the venue has an active event: managers, and...

Useroam Go does not show everyone the same screen. The tabs a staff member sees depend on three things: the modules enabled at the venue, the staff member's departments and their role (staff or manager). 1. Module level Staff only see modules that are install...

The Profile tab holds your account, language and notification settings and the sign-out button. Staff without a department only see this tab. How do I open it? The Profile tab in the bottom bar. 1. Account and access Your name and venue sit at the top. The...

The Summary tab is the day's operational scorecard — where you stand mid-shift, and what got done by the end of it, on one screen. How do I open it? The Summary item in the bottom bar. Only managers see this tab. 1. Today Open requests: Requests still not...

This page is for people using the app with the manager role. Managers see everything; staff only see jobs for their own departments and the points they are responsible for. Managers also get the tools below. 1. Giving a job to someone: Assign Tap Assign on ...

What is it for? The Notification Settings screen stores, for the selected device, in which situations you want to receive an SMS or e-mail notification. Each row is an on/off switch. Preferences are saved per device. How do I open it? In the left menu, click S...

What is it for? The SMS Settings screen decides how the password a guest receives when logging in to Wi-Fi by SMS is generated, the SMS text, and which group the guest is added to. If you want to use your own SMS provider, you enter its connection details here...

What is it for? The WhatsApp sign-in settings screen decides the format of the password generated when a guest logs in to Wi-Fi with WhatsApp, and which group the guest is added to. How do I open it? In the left menu, click Settings → WhatsApp Settings. To off...

What is it for? If you turn on Set up the Firewall API now and auto-configure while adding your Sophos device, Useroam does most of the guest Wi-Fi configuration on your device for you: on device creation, RADIUS, web authentication, 5651 log forwarding, walle...

What is it for? Device Settings is where you manage the record of the firewall (device) connected to Useroam: its name, address, 5651 recording, device password, the setup code to paste into the device, the firewall API connection, the hotel PMS connector (Clo...

This tab shows the live state of rooms and areas (lobby, pool, kitchen, bar and so on). It is called Points in a restaurant and Rooms in a hotel. If the venue has both rooms and areas, a Rooms | Areas switch appears at the top. How do I open it? The Rooms or ...

The Tasks tab shows recurring jobs done during the day: opening checks, toilet rounds, fridge temperature, closing and so on. Tasks start again automatically every day; nothing needs to be reset in the morning. 1. Reading the list Each task is split into th...

The Calls tab collects the calls guests make from the table QR: calling a waiter and asking for the bill. The phone gets a notification when a call arrives. How do I open it? The Calls tab in the bottom bar. The number on the tab is the count of waiting calls...

The Orders tab is the working screen for the restaurant floor. Orders guests place from the table QR land here; the waiter sends them to preparation, delivers them or cancels them. How do I open it? The Orders tab in the bottom bar. Visible to managers and to...