Useroam Help Center

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Where do I start?

Quick Start Your first sign-in: what to do in the first 10 minutes What do I want to do? Find your task in the list and go to the right page Venue Setup Wizard Set up your restaurant or hotel step by step Adding a New Device Connect a firewall or MikroTik Staff App Useroam Go setup and role guides Wi-Fi Login Screen Set up the screen guests see for the first time

All books

Getting Started First sign-in, two-factor authentication, agreement, device selection, panel layout and account settings Settings New device, Sophos Firewall API, device settings, administrators, SMS/WhatsApp, license and module permissions Captive Portal The Wi-Fi login screen guests see: design, SMS/WhatsApp login, languages and privacy texts Guests Active guests, user lists, blocking, groups, coupons and excluded users Analytics and Reports Visit analytics, 5651 logs, audit log, reports, device reports and hotspot QR Bumerang Guide Campaigns, surveys, ads, events, Treasure Hunt, autopilot, guest analytics and reports Restaurant Solution Setup wizard, requests, operations (tasks and points), automation and the QR menu Hotel Solution Day-one setup, guest portal, requests, room board, speed packages, bookings, PMS and reports Retail Solution Store QR sign-up, coupons and wheel, till validation, segments, automation and store staff Useroam Go The staff mobile app: install, screens and role guides MikroTik Management Setup wizard, guest network, speed limits, VPN and advanced device settings Staff Wi-Fi Administration Settings, Useroam Connector, inviting staff and certificate management

Installation and Integration

Installation Guides Connecting Sophos, Fortigate, Palo Alto, MikroTik and Ruijie devices to Useroam Staff Wi-Fi Connecting employees to the company network with a certificate: iPhone, Android and Windows

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