Useroam Help Center

Türkçe · English

Where do I start?

If this is your first time in the panel, read these three pages in order. Each one walks you through step by step, with screenshots.

Quick Start: Your First Sign-in: Signing in, two-factor authentication, choosing a device and approving the agreement. What to do in the first 10 minutes.
What Do I Want To Do? Which Page?: Find the task you want to do in the list; the link takes you to the right page.
Panel Layout: Side Menu, Top Bar and Language: Where things are in the menu and how to switch the panel to English.

Start from your role

Who are you?	Read these pages first
Business owner	Venue Setup Wizard · Setting up the guest Wi-Fi login screen · Creating your first campaign · Dashboard · Module Permissions · License Information
Front desk and managers	Hotel request management · Room Board · Restaurant requests · Operations (tasks and points) · Active Guests · Hotel Guests · Role guide: Hotel manager · Role guide: Restaurant manager
Staff (Useroam Go)	What is Useroam Go and how to install it · Role guide: Restaurant staff · Role guide: Hotel staff · Role guide: Floor and event staff · Messages and errors · Staff Wi-Fi: iPhone setup · Android setup
Technical installer	Adding a new device · Sophos Firewall API setup · MikroTik integration guide · MikroTik offline setup · MikroTik setup wizard · VPN (WireGuard) setup · Sophos · Fortigate · Palo Alto · Ruijie · Staff Wi-Fi Administration

Setup wizards and step-by-step tasks

What you want to do	Page
Set up a restaurant or hotel in the panel	Venue Setup Wizard
Add a new device (firewall, MikroTik) to the panel	Adding a New Device
Set up a Sophos device automatically over its API	Sophos Firewall API Setup
Set up a MikroTik device from the panel	MikroTik Setup Wizard
Set up a MikroTik without exposing it to the internet	Offline setup
Open a VPN on a MikroTik	VPN (WireGuard) Setup
Get a restaurant running on day one	Setting up your restaurant on day one
Get a hotel running on day one	Setting up your hotel on day one
Prepare a QR menu and put it on the tables	Setting up the QR menu from start to finish
Set up store QR sign-up and the coupon wheel	Setting Up Store QR Sign-up and the Coupon Wheel
Send your first campaign to guests	Creating your first campaign
Prepare a survey	Creating a survey
Set up the Wi-Fi login screen guests see	Setting Up the Guest Wi-Fi Login Screen for the First Time

All books

Getting Started First sign-in, two-factor authentication, agreement, device selection, panel layout and account settings Settings New device, Sophos Firewall API, device settings, administrators, SMS/WhatsApp, license and module permissions Captive Portal The Wi-Fi login screen guests see: design, SMS/WhatsApp login, languages and privacy texts Guests Active guests, user lists, blocking, groups, coupons and excluded users Analytics and Reports Visit analytics, 5651 logs, audit log, reports, device reports and hotspot QR Bumerang Guide Campaigns, surveys, ads, events, Treasure Hunt, autopilot, guest analytics and reports Restaurant Solution Setup wizard, requests, operations (tasks and points), automation and the QR menu Hotel Solution Day-one setup, guest portal, requests, room board, speed packages, bookings, PMS and reports Retail Solution Store QR sign-up, coupons and wheel, till validation, segments, automation and store staff Useroam Go The staff mobile app: install, screens and role guides MikroTik Management Setup wizard, guest network, speed limits, VPN and advanced device settings Staff Wi-Fi Administration Settings, Useroam Connector, inviting staff and certificate management

Installation and Integration

Installation Guides Connecting Sophos, Fortigate, Palo Alto, MikroTik and Ruijie devices to Useroam Staff Wi-Fi Connecting employees to the company network with a certificate: iPhone, Android and Windows

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