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The SMS/WhatsApp list shows every guest who registered with a phone number through the captive portal. It is the main list of your guest database; campaign targeting and data-protection requests both run through it. How do I open this screen? From the left me...

The Blocked Users page manages the users you do not want on your network. Users on this list cannot log in — their authentication request is rejected at the RADIUS level. How do I open this screen? From the left menu, go to Guests → Blocked Users. Scope: a ...

The Hotel Guests list shows guests who signed in through the hotel portal with a room number and identity details. Use it to see who is on the network during their stay and when access expires based on the checkout date. How do I open this screen? From the le...

Local Users lists the accounts you create manually in the panel, as distinct from guests who register through the portal. Accounts opened for staff, employees, long-stay guests and meeting attendees live here. How do I open this screen? From the left menu, go...

Pending Approval shows guests who registered through the portal but whose access has not been granted yet. In deployments that require approval, the guest cannot reach the internet until you approve them. How do I open this screen? From the left menu, go to G...

Groups are where you define the access rules applied to users. How long a user may stay connected, with what quota and at what speed, all come from the group they belong to. You write the rule once on the group and then put users into it. How do I open this s...

Coupon Codes let you generate single-use access codes to hand to guests. The code printed on a café receipt, the ticket given to an event attendee, or the card handed out at a hotel reception all work this way. How do I open this screen? From the left menu, g...

Bulk Users lets you generate many user accounts at once instead of creating them one by one. It is the practical way to give access to large groups — conference attendees, camp or hotel periods, corporate training sessions. How do I open this screen? From the...

The New User screen creates a single local account from the panel. Use it when opening an account for a staff member, a long-stay guest or a particular visitor. How do I open this screen? From the left menu, go to Guests → New User. User details Username:...

Recent Connection Requests shows a chronological record of login attempts on your network. It is the full version of the "Last 5 connections" card on the Dashboard, and the first place to look when a guest says they cannot connect. How do I open this screen? ...

The Hotel Guest Portal is where you configure the single-QR digital guest page you offer to staying guests: housekeeping and room-service requests, hotel information, events and the menu all run from it. How do I open this screen? From the left menu, go to Bu...

Request Management is the control screen of your hotel operation: filter every incoming request, assign it to staff, close it and read the end-of-day summary. Use the Request Monitor at reception for fast operation and this screen for oversight and reporting. ...

The Request Monitor is the operations screen where guest requests land in real time. A sound plays when a new request arrives. Leave this screen open at reception. How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Request Monitor. ...

The Room Board shows the live status of every room in the hotel on one screen: which rooms are clean, which are dirty, which have a fault, and who they are assigned to. It is the operational map for the floor supervisor and reception. How do I open this scree...

Speed Package Sales lets you sell paid internet packages to your guests. The guest picks a package, the amount is charged to their room, reception approves it, and the guest's speed is raised. How do I open this screen? From the left menu, go to Bumerang → BU...

SLA Rules define how quickly requests must be handled. If a request is not picked up or not completed within the time you set, managers receive a notification — so late work does not slip through. How do I open this screen? From the left menu, go to Bumerang ...

Overdue Request Notifications lists the requests that breached your SLA rules. This screen is the single answer to "which job slipped?". How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Notifications. (It is the same screen as the No...

Lost & Found lets you record and track items found during cleaning, with a photo. When a guest calls, you can answer "has anything like that been handed in?" within seconds. How do I open this screen? From the left menu, go to Bumerang → BUSINESS → Lost & Fou...

Store & QR Registration manages your retail store's digital customer registration page and the QR points inside the store. A customer scans the code in the window, the fitting room or at the till, fills in a short form, and is added to your customer list. How...

Coupons & Wheel lets you create discount coupons redeemed at the till and show a spin-to-win wheel after the registration form. Because you reward completing the form, the completion rate rises noticeably. How do I open this screen? From the left menu, go to ...